Monday, 28 January 2013

Coffee consuming classes


In a new book, Consumed: How Shopping Fed the Class System, by Harry Wallop, the author discusses how what we consume is linked to our identity as consumers. In an item on BBC Radio 4's Today Programme, Harry Wallop mentions three consumer segments:


  1. Asda mum's - who want the security of a well-known, good honest brand
  2. Middleton Classes - who enjoy trading up and purchase products such as Tesco's Finest, and Sainsubury's Taste the Difference
  3. Wood-burining stove gang - who care deeply about what they consume, and would be appalled about buying anything branded
The book includes several other customer segments.Whilst these segments are necessarily generalisations, they do help us to visualise the customer segments and bring them to life. 

However, one should question whether these segments are accurate across all products that are consumed. If we look at involvement theory, it is possible that a consumer is deeply concerned about one category of products and much less discerning about another; and therefore a Middleton Class woman might be fiercely loyal to her corn-fed, free range chicken and yet be quite happy to buy Tesco's Value kitchen foil.

Friday, 25 January 2013

Is Nutella healthy?


As part of my New Year Health Kick, I have started going to the gym and trying to eat more healthily. Well, I also have a fondness for Nutella and had a vague recollection that it might be "healthy". I checked my impeccable academic source, Google.com, and came up with this article:

Well, who knew? It turns out Nutella is not especially nutritious :-( Which is a bit galling, as I've just bought a 400g jar. But if this is the case, why is Nutella deliberately trying to engage its target consumers (children) with an attractive, interactive website?

Anyway, the point is about misleading claims in advertising and to what extent we, as consumers, should be naive and believe everything marketers tell us. Personally, I adopt a very robust sceptiscim about anything I read that tries to promote a product or service (or, indeed, a political party). Also, as marketers, it does renew the call for responsible and ethical marketing practice.